Privacy Policy
Your trust matters to us. This policy explains what information Social Studio Design collects, why we need it, who we share it with, and the choices you have. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. Who we are
Social Studio Design (www.socialstudiodesign.com.au) is provided by Total Welfare Solutions Pty Ltd (ABN 48 695 526 839), Queensland, Australia. For any privacy question, request or complaint, email hello@socialstudiodesign.com.au.
2. What we collect
| Information | Examples | Why we need it |
|---|---|---|
| Account details | Your email address and login information | To create your account, sign you in securely and contact you about your account |
| Business details | Business name, website, description, audience and tone you enter or ask the app to read | To make content that fits your business |
| Content you add | Photos, videos, logos, briefs, captions and calendar entries | To create, store and organise your content |
| Content we create for you | Generated text, images, videos, designs and reels | So you can review, edit and download it |
| Billing details | Your plan, what you've used this month, extra packs and payment history. Card details are held by Stripe, not us. To keep free trials to one per person, we keep a coded reference to the card used for a trial (a fingerprint from Stripe, not the card number), including after an account is closed. | To manage your subscription, allowances and receipts |
| Technical information | Browser type, device, IP address, error logs and basic usage records | To keep the app secure, fix problems and prevent misuse |
We only collect what we need to run Social Studio Design. We ask that you don't upload sensitive information, such as health information, or images of people who haven't agreed to their image being used. If your content includes other people, you're responsible for having their consent.
When you ask Social Studio Design to read a website or research trends, it looks at publicly available web pages. We don't use this to collect personal information about individuals.
3. How we use your information
- to provide Social Studio Design, including creating the content you ask for;
- to manage your subscription, trial and allowances;
- to send you important messages about your account, billing or changes to our terms;
- to keep Social Studio Design secure and working well, and to prevent fraud and misuse; and
- to meet our legal obligations, such as keeping tax records.
We don't sell your information. We don't use your content to train our own AI models. If we ever want to send you marketing emails, we'll ask first, and you can unsubscribe at any time.
4. Who we share it with
We share information only with the providers that help us run Social Studio Design, and only what each one needs:
| Provider | What they do |
|---|---|
| OpenAI | Writes text, reads websites, creates and edits Standard AI photos, writes short notes about your photos, and checks photos suit your post |
| Google (Gemini / Veo) | Creates and edits Realistic and Premium AI photos, and creates AI video from your brief |
| Google Cloud | Puts your reels together from your photos and clips |
| Pexels and Pixabay | Free stock photo and video libraries. Only short search words are sent, never your files or personal details |
| Supabase | Secure sign-in and storage for your account, uploads and content |
| Vercel | Hosts the Social Studio Design website and app |
| Stripe | Processes payments and manages subscriptions |
| Apple and RevenueCat | Process and confirm payments if you subscribe through the App Store |
| Resend | Sends account emails, such as sign-up confirmations and password resets, and passes on messages you send us from the Help page |
We use these providers through their business services. Each one handles your information under its own privacy and security commitments. We may also share information if the law requires it, or to protect the safety and rights of our users or others.
5. Information stored overseas
Some of our providers store or process information outside Australia, mainly in the United States. Before we choose a provider, we take reasonable steps to make sure it protects information to a standard consistent with the Australian Privacy Principles.
6. Keeping your information safe
We protect your information with encrypted connections, secure sign-in, access controls that keep each account's content private to that account, and limited access for our team. No online service can be completely secure. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
7. How long we keep it
- We keep your account and content while your account is open.
- You can ask us to delete specific content at any time.
- When you close your account, we delete your content and personal information within 30 days. The exception is records we must keep by law, such as billing and tax records, which are generally kept for 5 years.
- Some information may stay in secure backups for a short time before it's overwritten.
8. Your choices and rights
You can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that's wrong or out of date; or
- delete your account and information.
Email hello@socialstudiodesign.com.au and we'll respond within 30 days. We may need to confirm your identity first.
9. Cookies and local storage
Social Studio Design uses essential cookies to keep you signed in and secure. It also uses your browser's local storage to keep your work quick to open, such as your drafts, ready-made posts, campaigns and brand settings. These are also saved to your account, so they're available when you sign in on another device. We don't use advertising cookies or sell browsing data.
10. Children
Social Studio Design is for businesses and adults aged 18 and over. It isn't intended for children, and we don't knowingly collect information from children.
11. Changes to this policy
We may update this policy as Social Studio Design grows. If a change is significant, we'll let you know by email or in the app. The date at the top shows when it was last updated.
12. Questions and complaints
If you have a concern about your privacy, please email us first at hello@socialstudiodesign.com.au. We'll take it seriously and aim to respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
See also our Terms of Service.