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HELP

How can we help?

Whether you've got a question, something isn't working, or you have an idea that would make Social Studio Design better, we'd love to hear from you. Here are answers to the questions we're asked most, and a way to reach us below.

Common questions

How does the free trial work?

Choose a plan on the Plans page to start your 3-day free trial. It includes 10 posts, 5 AI photo credits, 2 reels and 1 AI video reel, so you can try things properly. You add a card when you start, and you're not charged until the trial ends. If it's not for you, cancel before then from Plans → Manage billing and you won't pay anything.

How do I change or cancel my plan?

Go to Plans. You can switch plans there straight away, and any difference in price is adjusted on your next bill. To cancel, choose Manage billing. Your plan keeps working until the end of the period you've paid for. If you subscribed in the iPhone app, change or cancel it in your iPhone's Settings, under your name and then Subscriptions.

What happens if I run out before the month ends?

Your allowance starts fresh each month on your billing date, which is the day your plan started. You can see the date on the Plans page. If you need more before then, you can add 20 extra AI photo credits (A$9) or 3 extra AI video reels (A$29) from the Plans page. Packs don't expire. You can also move to a bigger plan at any time.

What's the difference between the kinds of AI photo?

Standard photos are included in every plan and suit most posts. Realistic photos use Google's image AI, which is especially good at natural, true-to-life scenes, and come with Pro and Agency. Premium photos use Google's most detailed image AI at a higher resolution, for hero images, and come with Agency. Each Premium photo uses 2 AI photo credits; Standard and Realistic use 1. You'll see the count on the button before you create anything.

Can I get a refund?

If something hasn't worked the way it should, please get in touch using the form below and tell us what happened. We'll look at every request fairly, and your rights under the Australian Consumer Law always apply. Purchases made through the App Store are refunded by Apple.

An AI video reel didn't turn out. Have I lost it?

No. If a shot can't be made, its time is given back to you automatically, and if nothing in the reel could be filmed, the reel itself goes back to your allowance. You approve the plan before anything is filmed, and each reel includes a retake, so you can redo a shot you're not happy with.

Does Social Studio Design post to my social media for me?

Not at the moment. You download your posts and reels, then share them yourself, when and where you choose. The calendar helps you plan what goes out and when.

I didn't get my sign-up or password email.

Give it a few minutes, then check your junk or spam folder. If it's still not there, go to the sign-in page and choose Forgot password? to send a new link. Still stuck? Send us a message below and we'll sort it out.

Is my work private? Can I delete my account?

Your businesses, photos and posts belong to your account and are only shown to you. You can delete your account and everything in it at any time from Plans → Delete my account. You can read more in our Privacy Policy.

Send us a message

We read every message and aim to reply within two business days.

Prefer email? Write to hello@socialstudiodesign.com.au.

Social Studio Design is made by Total Welfare Solutions Pty Ltd (ABN 48 695 526 839), Queensland, Australia.

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